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Here are some frequently asked questions:
- Are there fees?
- Will I have to buy vegetables I don't want?
- How do I order?
- When do I pay?
- When and Where do I pick up my order?
- Why Support Locally Grown?
- How can I sell through this market?
- So there is no minimum order amount?
- Is there delivery service?
- I forgot to pick up my order now what?
- Can growers sell at the market site?
And here are some answers:
Are there fees?
To help us with our overhead costs, we ask that you pay 10% surcharge with each order.
Will I have to buy vegetables I don't want?
With Locally Grown you get to order what you want, in the quantities that you want, from the farms that you want. The weekly email lists the produce, milled products, fresh flowers, and artisan goods available that week, and you can browse the items on this website before you place your order.
How do I order?
Every Friday evening around 5:00p.m. an email is sent to everyone who has an account with us with a reminder that the market has been opened. Customers must place their order for the week any time after that email goes out, but no later than Tuesday at 7:00 p.m. Orders should be placed here on our website on the Market tab. If you are having trouble you can respond directly to the e-mail. Ordering through this web site is Locally Grown’s preferred method as it is designed to reduce the amount of time it takes us to process orders as well as provide you with detailed information about our products.
When do I pay?
When you place an order, you are committing to paying for those items ordered. We take payment in several ways:
1. You can pay into your account in advance (via check or cash in person), and draw down over time. This is the most convenient method for everyone, but you can also
2. pay via cash, check, or credit card when you pick up your order. There will be a $30.00 fee on all returned checks.
If you fail to come pick up your items, you will still be expected to pay the amount due.
When and Where do I pick up my order?
From 4:30 until 6:45 p.m. on Thursdays, customers can pick-up their orders at Northshore Fellowship, located 118 Woodland Ave,Chattanooga,TN 37405.
Payment is still expected for produce that is ordered but not picked up.
Why Support Locally Grown?
Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.
Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community so the expense of transportation and delivery is kept to a minimum.
Provide learning opportunities: Locally Grown supporters provide member growers the means to help educate our community about the importance of sustainable agriculture.
Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.
We believe that small, diverse, family-owned farms contribute to society’s overall health.
How can I sell through this market?
If you’ve already created a customer account here, simply go to Our Growers scroll to the bottom, and look for the line “If you would like to sell through this market, please tell us about yourself and a market manager will contact you.” Click the link, and this will add you to our system and our market managers will contact you with the next step. We do charge 10% of your overall sales as a “table fee” for selling through the market. Like at a traditional farmers’ market, you do get to set your own prices and list your items as you wish. Contact the market manager at sceniccityfoodcoop@gmail.com if you want more information.
We would like you to become a customer and place a couple orders so you can see firsthand how we operate. Familiarize yourself with our website so you may understand your responsibilities as a grower.So there is no minimum order amount?
Scenic City Food Coop doesn’t require a minimum order amount. However, some growers may require a minimum order amount. Please visit the grower’s profile to see if a minimum is required.
Is there delivery service?
We have partnered with Chattafoodies delivery to offer other drop off locations for a nominal service fee. Please email chattafoodiesdelivery@gmail.com for more details.
I forgot to pick up my order now what?
Well, I’m sorry we missed you.
About a half hour before we pack up to go home, we’ll call you if you haven’t come yet, using the phone number you tied to your account. If you have a cell phone, use that number!
Most times, we get an answering machine, so if we haven’t reached you when it’s time to go, we’ll try again.
If we still haven’t been able to reach you, your items will be donated to St. Andrews Center. We do not have a means to keep items until the next week, or to deliver them to you. If we were able to reach you on the phone, we may be able to work out an arrangement, but otherwise, your items will be donated.
Since the growers harvested just for you, and (more importantly) the growers are expecting payment, you are still responsible for paying for items, even if you do not pick them up. We’ll charge your account, and that amount will get added to your next order.
Can growers sell at the market site?
Yes, if you find that you have extra product on market day you are welcome to sell. Please see us first for a space before setting up.